Cancellations, Changes & Returns Policy

Food Division

For the Food Division, the product must be inspected at the time of delivery.

• Any request for order cancellation or modification may be made only at the time of delivery.

• Requests made after delivery has been completed will not be accepted.

• No refunds (“no money back”) are issued under any circumstances for food products.

Due to the perishable nature of food items, all food orders are final once delivered.

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Gifts Division (Handmade, Brands & Retail)

For the Gifts Division, the customer has up to five (5) calendar days from the date of receipt of the order to submit a return request.

• Return requests must be submitted through the order menu.

• The company will provide a response within 24 to 48 business hours.

The customer may request:

• A product exchange,

• A replacement or rearrangement, or

• A refund of the product value.

The following conditions apply:

• Shipping and transportation fees are non-refundable under any circumstances.

• Once a return is approved, the company will provide a return shipping label at no cost to the customer, delivered digitally.

• The customer is responsible for printing the label, properly packaging the item, and sending the product back.

• Returned items must be sent in perfect condition and in their original packaging.

The company reserves the right to reject any request that does not comply with these conditions.