Processes for Your Products
We are your hands in the USA, and together we’ll make a great team.
Focus on selecting the best products, purchasing, and shipping to our tax-free address while managing your business. We’ll handle all your storage and last-mile logistics processes as if you were doing it yourself.
No matter which platform you sell on, we offer a range of logistics services to strengthen your operations.
Joining us and working as a team is very simple; all our processes are built step by step in an easy and straightforward way. This is what the journey of preparing with Arehandmade looks like.
Frequently Asked Questions (See more service policies)
How do I know my merchandise will be safe?
Your merchandise will be cared for and insured from the moment it enters our system. Arehandmade will verify each of your products individually and notify you of any issues (photos will only be taken to document issues). Our responsibility is to store and safeguard your merchandise while it remains in our facility and until it is handed over to the courier service. Your responsibility is to inform us of your product's requirements, needs, and any special handling, including specific packaging, filling material, or additional requirements.
We provide insurance that covers your merchandise, and our job is to ensure it remains in excellent condition while under our care. However, we strongly recommend that you always insure all your products and that you, along with your suppliers, take responsibility.
What happens with damages, lost merchandise, or unforeseen events?
Before the merchandise is received
Your chosen transport provider or designated third party will handle the delivery of your merchandise to our warehouse and must provide you with proof of delivery. For claims, you will need to verify delivery with a signature or photo. Arehandmade is located in a business park where all entry doors look the same, so photos of doors, parking lots, or floors are not considered valid delivery evidence. We have a reception and staff ready to receive your packages, and it is your provider’s responsibility to deliver them directly into our hands.
The product is marked as delivered, but I don't see it in my records.
Some transport services may mark your packages as scanned at the last collection center. Please contact your provider to verify if the package was delivered (with proof of delivery photo or signature). Once delivery is confirmed, Arehandmade may need one to two business days to process the package (remember our operating hours).
Ensure that you make purchases under the name registered with Arehandmade. If you use other names or accounts, confirm with Arehandmade that these names are included in your record. Packages that do not match will be stored for three days (as required by state law) and returned to the sender after this time.
If your products are still not reflected after two business days, immediately create a missing product entry request in Deborah. You will have up to 8 calendar days after your provider informs you of the delivery to request a review of the records and/or packages that do not match in nomenclature and have not yet been returned to the sender.
What if my products cannot be found?
Your provider must provide photo and/or signature proof of receipt (photos of floors or doors that do not show our number or our staff will not be valid). With the proof, we will request purchase orders under your name, and if applicable, create a credit order in your favor.
The product was received but has damaged, dirty, or missing units
We will verify each of your units. If any issues arise, they will be immediately reflected in your inventory. We will send you a photo, and you can decide the next step. We offer the lowest market rate for discarding, cleaning, or repairing merchandise. You should file claims directly with your supplier. If you choose to return the product, we will use the FBA preparation rate for liquidation.
What happens if there are issues with the product after receiving it but before it leaves Arehandmade?
Our operational damage and loss rate is less than 2%. We are committed to packing your products as if you packed them yourself. If extreme temperatures, unfortunate accidents, or any unforeseen event damages products under our care, we commit to replacing your product and doing our best to minimize the impact of the loss.
The product is still at Arehandmade, but I gave dispatch instructions more than one business day ago.
If the product is included in the dispatch order, if you informed Arehandmade correctly, and if the delivery window still has a valid promise of fulfillment, your product will be dispatched. If not dispatched immediately, inform Arehandmade, and your product will be sent as a priority (if the window is still open). If it arrives late, you will receive compensation of up to 25% of the product's value.
If you decide not to dispatch the product, it will remain in your inventory without incurring prolonged storage fees, or we will purchase your product (in this case, you authorize us to resell the product we paid for).
Our responsibility ends once the product is handed over to the transport service. Some carriers collect at the warehouse but only scan the package upon arriving at their distribution centers. Therefore, check the transit of your orders and inform us if an order exceeds two business days after being dispatched but is not yet in the system.
The product left Arehandmade in excellent condition but arrived damaged, with missing parts, or did not arrive.
Our internal damage or loss rate is 2%, while transport services have a 4.8% rate. We guarantee our service and excellent communication. However, our responsibility ends where your transport service’s responsibility begins. We recommend never shipping a package without insurance. In case of damage, loss, or non-arrival, you will need to contact your transport service to resolve the issue.
Discrepancies in AMAZON FBA shipments
Unfortunately, Amazon FBA discrepancies are reported at a rate of 5.9%, often depending on the warehouses where shipments are delivered. You will need to follow Amazon’s process to claim the discrepancy. You can request additional services such as photos (we will take one photo per listing and box—no grouping of boxes or listings) and in-store delivery (this service generates proof with weight and delivery time). Check the additional cost of these services. The documents generated will serve as evidence for claims with Amazon.
We also offer to review our process for your peace of mind. A key feature of our system is its hands-on approach. You can request an FBA discrepancy review no later than 50 days after dispatching your shipment and must provide us with credentials to review your Catalog and Inventory module.
Discrepancies in FBM shipments
Ensure that you record the UPC under which your product is entered, mark the Seller Action in your inventory, and assign the ASIN if applicable. Always send the shipping label in thermal format (4x10) and the packing list. For orders sold through other platforms that don’t provide a packing list, take a screenshot of the order. Naming the file with the UPC of the product to be dispatched is valid and highly recommended.
My customer received the wrong product.
Do not issue a refund immediately. Unfortunately, online purchase fraud is becoming increasingly common, and customers may swap products to gain some advantage. However, it is essential to review our process. Politely ask your customer for a photo of the product they received, and create a request to review FBM discrepancies in DEBORAH. We will establish the error and provide a solution within one business day, which may include:
- Reshipping the correct product.
- Generating a label to exchange products (when items were sent to the wrong customers).
- Issuing a credit note in your favor for you to refund the product.
How do I prevent you from selling my products?
Privacy and discretion in sales: A successful product is a treasure to you. We are committed to not selling your products. We are AreHandmade LLC, and you can verify in your listings if we appear as sellers. When your merchandise arrives, if there are products or brands we sell jointly, we will inform you. If a product or order is lost, damaged, or misplaced and we assume responsibility, keep in mind that with compensation, you also grant us the rights to resell the product.
In what cases do we have the right or ownership of a product?
There are several reasons why we might sell a product or brand that we didn’t sell when it was entered into our center but do now. Some of these include:
- You discarded the product, granting us the rights for use or ownership.
- A seller abandoned their merchandise, granting us rights for use or ownership.
- A seller issued a credit note in our favor and paid with the product to our preparation center.
When should payments be made?
For FBA shipments, dispatch will be made once the invoice is paid. All preparations must be completed by 11:30 a.m. EST on business days for same-day dispatch. During peak seasons, we will partially dispatch shipments that are unpaid, ensuring at least one box with a value that compensates the preparation invoice is retained.
For basic fees and rent: Automated services with basic fees will generate an invoice on the 25th of each month, payable by the 5th of the following month, with a $4 surcharge after the 6th. Delays beyond the 11th will generate a stock freeze warning and suspension of all services, and we reserve the right to terminate our relationship. See additional fees for product management in residential addresses.
For additional services: A monthly invoice will be generated.